Returns

1. Returns

We accept returns. Please contact us at enquiries@opa.org.uk if you wish to return an item.

You can then return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we may not be able to offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

2. Exchanges

We will exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at enquiries@opa.org.uk with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include items that have been worn for hygiene reasons. Please contact us at enquiries@opa.org.uk for more information.

4. Shipping

To return the item you purchased, please mail it to:

Oesophageal Patients Association,
50 High Street,
Henley In Arden,
Warwickshire,
B95 5AN

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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